​1. By signing the 'Service Agreement', and providing additional details within the 'New Customer’s Form' You (Customer)

are agreeing to the general terms and conditions/general terms of the service.

Current Customers are advised of any changes to the general terms of the service and are encouraged to read them

before booking any future services with/from Fast and Furry Ltd. 

2. The initial Service Agreement and any other future Agreements are design to reflect current at the time of booking needs of the animals in our care; However, terms of the service still apply. 

3. The Customer (You) must provide all the required information and all signed forms must be returned to the Service Provider (Fast and Furry Ltd), or digital copies sent to our business email address before first booked visit. 

4. The Customer is responsible to inform the Service Provider of any changes regarding their Pet’s care. 

5. The Customer must fully disclose any characteristic concerns of their pet, including, but not limited to:

aggressive behaviour, excessive barking, medical conditions etc.

6. It is the Customer responsibility to keep all the paperwork/documents safe in their own property. 

The Customer will keep the original paperwork. (i.e. new customer form, contract/agreements, invoices or any other communications with the Service Provider/Fast and Furry Ltd)

It is also the Customer responsibility to keep all digital data received safe.

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7. The Service Provider/Fast and Furry Ltd/and their legal representatives have the right to change terms of the service

at any time. 

Customers will be informed in writing of any changes to terms of the service.

8. By booking any of Our (Fast and Furry Ltd) services, the customer agrees to the new terms of the service. 

9. The Customer is responsible for reading and understanding terms of the service before agreeing to the Contract/Service Agreement or before booking any services from the Service Provider/Fast and Furry Ltd. 

Booking services after any changes to our terms of the service equals customer agreement to those new terms of the service.

10. Customers must ensure that there is safe environment during visits and safe access to the property.

Service Provider should be informed of any significant changes including, but not limited to: changes within the property etc.

11. Service will be terminated with an immediate effect if any serious concerns occur which haven’t been disclosed by the Customer. 

12.  You (The Customer) understand that all services, advice and guidance are provided in good faith and that in the unlikely event of any incidents, accident or damage no liability will be attached to Agnieszka Rudnik or Fast and Furry Ltd.  

13. The Service Provider/Fast and Furry Ltd/their legal representatives/individuals working for the company is/are not and will not be responsible to cover any veterinary bills. 

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14. Key/keys returns: Service Provider will return the key/keys provided by the Customer via letterbox after the last completed visit of the current booking; unless agreed otherwise.  

In any other circumstances we aim to return the key/keys within 48hrs or as soon as possible. ​

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15. The Service Provider and the Customer have the right to terminate all services in place giving 48 hours’ notice.

This should be presented to the other side in writing (i.e. text message etc)

(We do not accept phone cancellations.)

Service Provider may offer reasonable and fair alternatives to the service when appropriate. 

16. In unlikely events due to unforeseen circumstances or events beyond our control including, but not limited to: 

extreme weather, equipment failure, transport issues, health emergencies etc. Fast and Furry Ltd reserve the right to adjust visit's time or to cancel them. 

 

17. To secure your booking We/Fast and Furry Ltd require 50% non-refundable deposit of the total agreed price for the service;

the deposit will be deducted from Your final invoice. 

The deposit must be paid no later than 48 hours before first day of the booking.

The deposit is non-refundable in the event of cancellation by the Customer. ​

18. Invoice for the service will be provided to the customer.

​19. Payments terms: Payment is due within 48hrs of the invoice issue day.

Please remit via bank transfer, cash or cheque (additional £1 per cheque will apply). 

20. Fast and Furry Ltd requires 48 hours cancellation notice from the Customer; otherwise, full charge will apply.

21. We keep data of the Customer for as long as it is necessary and essential for the business purposes. 

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22. Intellectual Property; Images/Photography of the customer’s Pet/Pets (GDPR Form/Model Release):

I) All Images/Photographs taken by any Fast and Furry Ltd Representative are automatically copyrighted by

Fast and Furry Ltd. Those Images/Photographs may be used for Fast and Furry Ltd including, but not limited to:

portfolio showcase (online i.e. website, social media or hardcopies etc). 

II) The Service Provider/Fast and Furry Ltd/and their Legal Representatives have an exclusive right to use images/pictures

taken of the Customer’s Pet/Pets. 

III) You (The Customer/Pet Owner) grant to Fast and Furry Ltd/their Legal Representatives and assigns,

the irrevocable and unrestricted right to use and publish images/pictures of Your Pet/Pets for any of Fast and Furry Ltd business purposes. 

IV) You (The Customer/Pet Owner) hereby release Fast and Furry Ltd/their Legal Representatives and assigns

from all and any claims and liability relating to images/pictures of Your Pet/Pets. 

Fast and Furry Ltd will use the images/pictures for commercial activities, website, social media, general marketing and any other needs of the Fast and Furry Ltd Business.

V) All above applies to the current Pet/Pets as well as any future Pets of the Customer.

All rights reserved © Fast and Furry Ltd 

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23. Customer’s CCTV (or any other visual and sound recordings) use within the property:

I) Customer must inform Fast and Furry Ltd of any devices in the property. 

II) As an organisation any data regarding Fast and Furry Ltd (including individuals) may only be shared with appropriate authorities such as police in circumstances of any concerns.

The Service Provider must be informed in writing before any actions are taken.  
III) Sharing any data of Fast and Furry Ltd (including individuals) without our written permission is prohibited.

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24. Services: We are currently booking visits 2 weeks ahead only. Once you are registered with Fast and Furry Ltd you can book services when required. 

25. ​Service Provider may update you with a short message during the booked visit, which is included in the care time/booked time when appropriate. Otherwise, a short communication message may be sent after each visit.

This only applies to the services where Pets are left home without owners. 

26. Regular times of the services: 8:00 - 17:00 

Services provided outside of those hours are agreed at the meeting or additional agreement.​

27. Fast and Furry Ltd services focus on the health, feeding and welfare of animals under our care during our services not domestic chores. ​

28. Fast and Furry Ltd will not be liable for any stains, marks or property damage resulting from a Pet's bodily fluids or their actions or their behaviour. ​

29. Fast and Furry Ltd will take any reasonable actions to ensure safe environment is maintained.

​30. Customer should prepare and leave designated basic cleaning products (paper kitchen towels, washing up liquid etc.)

for the Service Provider to use. Products must be safe for the animals and people to use.

​31. We also recommend local professional housekeeping agencies to be considered if any significant cleaning or advanced domestic support is required. ​​​

32. Our services include: 

Call-in visits (this can include: feeding, checks on Pet's wellbeing etc.)                                                                                             Up upto 30min per visit;  from £10 per visit (Travel fee may apply.)​

Single Dog walks are available (or the same household Pets only).

Walks and outdoor activities in your neighbourhood:

30 min. from £12 per visit 

45 min. from £14 per visit 

60min. from £16 per visit 

(Additional rate may apply: Large and medium dog breeds plus £8; small breeds £5; small pets £2.50;

Large dog handling £5-£10; Travel fee may apply.)

Day Care in the owner’s property from £50

(Travel fee may apply.)

4 VISITS A DAY (Perfect solution if you are away; there is an additional benefit of ensuring your home is safe and secure     when you are not there.)

Small animals 3 visits a day from £24 

(Travel fee may apply.)

Night Care in the owner’s property from £30 

(Standard fee if booked with day care.)

Otherwise, Sleep-in Monday, Tuesday or Wednesday night £30 (00:00 – 06:00)

Thursday, Friday, Saturday or Sunday night £45 (00:00 – 06:00)

​We can organise your Pets' Vets or Grooming appointments; £0.45 per mile to and back from the appointment,

plus, minimum of 30 min. of the service charge. 

​24hrs Sitting Service is also available.

5 hours spent with your Pet; £100 

Doggy Holiday, Senior Dog and Puppy Care.

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33. Dog training sessions include up to 30 min initial consultation via phone call; 

Session in person:  between 45 and 60min session starts from £25. The customer must be available for that time and must always be in charge for their Pet. 

Dog training payments must reach our business account minimum 48hrs before booked date of the session

(otherwise the session will be cancelled). 

34. The customers understands that all advice and guidance is provided in good faith, and it is a process when you and your dog must work on to ensure successful outcome. Main aim of the sessions is to identify specific issues your pet may have;      it is the Customer responsibility to implement the advice given into the Pet’s routine. 

35. There'll be an additional travel fee (between £2.00-£5.00) or £0.45 per mile depending on the service requirements;

This will be discussed during the initial visit or agreed with the Customer.

36. All pets under our care must be vaccinated (when applicable). 

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37. All rights reserved © Fast and Furry Ltd